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Hotel Front Desk Clerk

5 months ago

Webster, United States stayAPT Suites Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Bookkeeping: keep accurate records of all hotel guest account information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Connect with the housekeeping department to ensure guest accommodations are ready
•Field customer complaints when necessary

Qualifications

•Comfortable taking telephone calls and mitigating stressful situations
•High school graduate, GED recipient, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems