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Hotel Front Desk Clerk
1 month ago
$14
Responsibilities:- Bookkeeping: keep accurate records of all hotel guest account information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- Comfortable taking telephone calls and mitigating stressful situations
- High school graduate, GED recipient, or equivalent
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category.
The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.
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