ITAM Business Operations Specialist
1 week ago
The ITAM Business Operations Specialist will play a pivotal role in the coordination of consulting resources and the efficient operation of the team.
Key Responsibilities- Manage project staffing allocations, project client reporting, and project closure.
- Coordinate with consultants, sales, project managers, and management to ensure seamless project execution.
- Ensure that SHI is processing license orders and capturing eligible opportunities by successfully submitting Deployment and Opportunity Registrations.
- Identify potential risks in the form of over-resourced staff, under-utilized staff, or projects which have resourcing risks and bring them to the attention of SHI leadership.
- Work with Sales to ensure a clear understanding of pipeline to enable proactive resourcing, sub-contracting, and hiring decisions.
- Proactively assign resources to billed and non-billed projects to ensure resource allocation is fully utilized.
- Manage the creation, maintenance, and closure of Deployment and Opportunity Records and ensure the correct people are notified of any changes/updates.
- Update and manage CRM with verification on Deployment and Opportunity Registration statuses.
- Manage internal and external queries and collaborate with Sales teams, partner managers, and internal stakeholders.
- College graduate with a minimum 2 to 4 years of project management experience.
- 2+ years' experience managing resources for a Professional Services organization.
- Minimum 5 years' experience managing in a high-paced matrix environment.
- Experience using Resource Management software.
- English proficiency is required.
- Bachelor's Degree or equivalent work experience.
- ServiceNow experience (as a user of the platform) a plus.
- Additional experience within the IT field a plus.
- Competitive salary range of $60,000 - $85,000.
- Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
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