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ITAM Business Operations Specialist
2 months ago
The ITAM Business Operations Specialist will play a pivotal role in the coordination of consulting resources and the efficient operation of the team.
Key Responsibilities- Manage project staffing allocations, project client reporting, and project closure.
- Coordinate with consultants, sales, project managers, and management to ensure seamless project execution.
- Ensure that SHI is processing license orders and capturing eligible opportunities by successfully submitting Deployment and Opportunity Registrations.
- Identify potential risks in the form of over-resourced staff, under-utilized staff, or projects which have resourcing risks and bring them to the attention of SHI leadership.
- Work with Sales to ensure a clear understanding of pipeline to enable proactive resourcing, sub-contracting, and hiring decisions.
- Proactively assign resources to billed and non-billed projects to ensure resource allocation is fully utilized.
- Manage the creation, maintenance, and closure of Deployment and Opportunity Records and ensure the correct people are notified of any changes/updates.
- Process license orders and ensure timely completion while relying on multiple groups within SHI.
- Update and manage CRM with verification on Deployment and Opportunity Registration statuses.
- Manage internal and external queries and collaborate with Sales teams, partner managers, and internal stakeholders.
- Keep abreast of changes to Deployment and Opportunity Registration processes, procedures, and T&Cs and communicate these to the wider business.
- College graduate with a minimum 2 to 4 years of project management experience.
- 2+ years' experience managing resources for a Professional Services organization.
- Minimum 5 years' experience managing in a high-paced matrix environment.
- Experience using Resource Management software.
- English proficiency is required.
- ServiceNow experience (as a user of the platform) a plus.
- Additional experience within the IT field a plus.
SHI International Corp. is a global provider of IT solutions and services. We've grown every year since 1989 and today we're proud to be a $14 billion provider. Over 17,000 organizations worldwide rely on our concierge approach to help them solve what's next.
We're committed to diversity and offer a range of benefits, including medical, vision, dental, 401K, and flexible spending. We're an equal employment opportunity employer and welcome applications from diverse candidates.
