Associate and Customer Ambassador

2 days ago

Pittsburgh, Pennsylvania, United States PeopleReady Full time
Job Title: Associate and Customer Ambassador

At PeopleReady, we are seeking a highly motivated and results-driven Associate and Customer Ambassador to join our team. As an Associate and Customer Ambassador, you will play a critical role in driving business growth and customer satisfaction by building strong relationships with our customers, candidates, and associates.

Key Responsibilities:
  • Manage schedules to meet business needs, including evenings and weekends as required.
  • Use order reports to determine roles and markets for job fairs and generation activities.
  • Accountable for fill rate and revenue targets directly tied to activities completed.
  • KPIs include candidate volume, onboarding rate, dispatch rate, and revenue generation specific to Ambassador activities.
  • Organize and lead PPE distribution efforts for clients and associates, tracking distribution and usage for cost reduction and budgeting.
  • As needed, build and administer associate drug tests events, managing need, setup, and tracking effectiveness.
  • Determine, set up, and manage on-site client orientation as required.
  • Subject matter expert for clients and associates on JobStack.
  • Determine and manage onboarding activities to support customers and associates, tracking and planning actions to increase usage.
  • Consistently supports company values of integrity and respect through actions and commitment.
  • Drive revenue through consistent customer contact, increasing total share of wallet opportunities within the market.
  • Partner with Market Manager, Branch Manager, and Sales Rep to contribute to and improve role effectiveness through metric tracking.
Requirements:
  • Proven success in meeting KPIs and metrics.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and attention to detail, with ability to prioritize and execute multiple tasks and meet deadlines under pressure.
  • Leadership experience with ability to be an independent thinker, with a proven track record of strategic agility.
  • Experience with current technology, including internet, social media, Microsoft Office, Salesforce, and Power BI.
Qualifications:
  • Associate Degree, Bachelor's Degree, or equivalent combination of education and experience preferred.
  • Minimum of 2-5 years' experience in the staffing industry, with a focus on increasing fill rates, recruiting, and customer engagement.
  • Valid driver's license, registered vehicle, and vehicle insurance.

We offer a competitive salary range of $45,000 to $68,301 per year, depending on experience and qualifications. Our benefits package includes Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, among others. If you are a motivated and results-driven individual who is passionate about building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR- or TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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