Customer Ambassador Associate

1 day ago


Pittsburgh, Pennsylvania, United States PeopleReady Full time
Job Title: Customer Ambassador Associate

Job Summary:

As a Customer Ambassador Associate at PeopleReady, you will play a vital role in driving field-based activities to grow our business. Your primary responsibility will be to build customer relationships, ensure business continuity, and engage our pool of candidates and associates to fulfill our mission to connect people and work.

Key Responsibilities:

* Own management of schedules to meet business needs, including evenings and weekends as determined by activities.
* Use order reports to determine roles and markets for job fairs and generation activities.
* Accountable for fill rate and revenue targets directly tied back to activities completed.
* KPIs include candidate volume, onboarding rate, dispatch rate, and revenue generation specific to Ambassador activities.
* Organize and lead efforts for PPE distribution to clients and associates, tracking distribution and usage for cost reduction and budget building.
* As needed, build and administer associate drug tests events in the market, managing need, setting up events, and tracking effectiveness.
* Determine, set up, and manage on-site client orientation as required.
* Subject matter expert for clients and associates on JobStack.
* Determine and manage all onboarding activities to support customers and associates, tracking and planning actions to increase usage.
* Consistently supports company values of integrity and respect through actions and commitment.
* Drive revenue through consistent contact with customers, increasing total share of wallet opportunities within the market geo.
* Partner with Market Manager, Branch Manager, and Sales Rep in the market to contribute and improve role effectiveness through metric tracking.

Requirements:

* Proven success in meeting all KPIs and metrics.
* Exceptional verbal and written communication skills.
* Strong organizational skills and attention to detail, with ability to prioritize and execute multiple tasks and meet deadlines under pressure.
* Leadership experience with ability to be an independent thinker, with a proven track record of strategic agility.
* Experienced with current technology (internet, social media, Microsoft Office, Salesforce, Power BI).

Qualifications:

* Associate Degree, Bachelor's Degree, or equivalent combination of education and experience preferred.
* Minimum of 2-5 years' experience in the staffing industry with a focus on increasing fill rates, recruiting, and customer engagement.
* Must have a valid driver's license, registered vehicle, and vehicle insurance.

Work Environment and Physical Demands:

* Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time.
* The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move 25 pounds.
* Ability to work flexible hours, including nights and weekends as needed.
* This position requires local travel within a 100-mile radius market.

About Us:

At PeopleReady, we make a difference by connecting people and work. Our team operates by one motto: We Are Ready. Ready to make a difference, Ready to change lives through work, and Ready to win.

Equal Opportunity Employer:

PeopleReady is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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