E-Commerce Sales Leader

2 weeks ago

Centennial, Wyoming, United States AutoNation Full time

Company Overview:
AutoNation stands as one of the premier automotive retailers across the United States, delivering innovative products, outstanding services, and comprehensive solutions that empower our customers to make informed decisions tailored to their needs.

Role Overview:
The E-Commerce Sales Manager is tasked with leading a sales team to foster an exceptional customer experience. This position is crucial in selecting, training, coaching, and developing top-tier E-Commerce Sales Associates, while driving performance to enhance market share, achieve targeted unit sales, and maintain profit margins—all while ensuring customer satisfaction.

Key Responsibilities:
• Lead the sales team in alignment with AutoNation's Vision and Mission.
• Establish clear objectives and goals for the team to meet sales targets in both new and used vehicle sales.
• Engage and motivate team members to meet performance expectations and adhere to best practices.
• Actively participate in daily operations to drive business success.
• Ensure timely handling of e-leads, providing information and setting appointments for in-store visits.
• Manage follow-ups with e-leads to assist during their research phase until they are ready to purchase a vehicle.
• Facilitate smooth transitions for customers from online inquiries to in-store experiences.
• Oversee the negotiation process with Sales Associates, ensuring customers are well-informed about their vehicle purchase options and pricing.
• Appraise vehicles for trade-ins and manage customer traffic across Showroom, E-Commerce, and Phones.
• Collaborate with the General Manager and/or General Sales Manager to strategize on new and used vehicle inventory management.
• Assist in managing controllable expenses for the New and Used Vehicle Departments.
• Analyze business performance to identify shortfalls and develop actionable improvement plans.

Success Metrics:
The effectiveness of a Sales Manager is gauged by:
• Achieving targeted e-lead conversions to appointments.
• Meeting unit sales and gross profit targets.
• Retaining Associates effectively.
• Attaining high Customer Satisfaction Index scores.

Qualifications:
• High School diploma or equivalent.
• Proven track record in eCommerce automotive sales.
• Demonstrated leadership skills in mentoring and training.
• Ability to set and achieve performance goals.
• Commitment to delivering an exceptional customer experience.
• Strong communication and interpersonal skills.
• Excellent organizational and follow-up abilities.
• Experience and enthusiasm for working with technology.
• Valid in-state driver's license with a safe driving record.

Career Advancement Opportunities:
Successful Sales Managers may explore various career growth paths, including roles such as Used Vehicle Manager or Financial Services Director.

Benefits:
• Competitive compensation and 401k matching.
• Comprehensive insurance plans (health, dental, vision) and maternity benefits.
• Exclusive RX Pet program offering discounts on medications.
• Associate purchase and discount programs for vehicles, services, parts, and accessories.
• Access to exclusive deals through YouDecide, a platform with offers from top providers.
• Participation in the DRVPNK mission to raise funds for cancer research and treatment, partnering with charities nationwide.

AutoNation is dedicated to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact.

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