Operational Leader

2 months ago


Centennial, Colorado, United States Chick-fil-A Full time

Job Summary:

We are seeking a highly motivated and experienced Operational Leader to join our team at Chick-fil-A. As a key member of our restaurant operations team, you will be responsible for leading day-to-day activities in a high-volume, fast-paced environment.

Key Responsibilities:

  • Lead operational teams in day-to-day activities, ensuring seamless execution of restaurant operations.
  • Open and close the restaurant, ensuring a smooth transition of shifts.
  • Provide exceptional guest service, responding promptly and respectfully to guest needs.
  • Assist in training new hires, setting the tone for a shift, and serving as a role model for the team.
  • Collaborate with team members to achieve sales goals and maintain a positive work environment.
  • Prioritize food safety and maintain a clean and safe working environment.
  • Count and manage cash drawers, ensuring accuracy and accountability.
  • Develop and maintain strong relationships with team members, fostering a culture of open communication and respect.
  • Manage team member behavioral and performance issues, providing constructive feedback and coaching.
  • Work collaboratively with other departments to achieve restaurant goals and objectives.

Requirements:

  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong commitment to superior customer service and a passion for delivering exceptional guest experiences.
  • Ability to manage cash and maintain accurate records.
  • Reliable transportation and a valid driver's license.
  • Prior experience as a shift leader, crew leader, or supervisor is preferred.

What We Offer:

  • A positive and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and experienced team, dedicated to delivering exceptional guest experiences.
  • Opportunities for professional growth and advancement within the company.

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