Operational Leader
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Operational Leader to join our team at Chick-fil-A. As a key member of our restaurant operations team, you will be responsible for leading day-to-day activities in a high-volume, fast-paced environment.
Key Responsibilities:
- Lead operational teams in day-to-day activities, ensuring seamless execution of restaurant operations.
- Open and close the restaurant, ensuring a smooth transition of shifts.
- Provide exceptional guest service, responding promptly and respectfully to guest needs.
- Assist in training new hires, setting the tone for a shift, and serving as a role model for the team.
- Collaborate with team members to achieve sales goals and maintain a positive work environment.
- Prioritize food safety and maintain a clean and safe working environment.
- Count and manage cash drawers, ensuring accuracy and accountability.
- Develop and maintain strong relationships with team members, fostering a culture of open communication and respect.
- Manage team member behavioral and performance issues, providing constructive feedback and coaching.
- Work collaboratively with other departments to achieve restaurant goals and objectives.
Requirements:
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Excellent problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong commitment to superior customer service and a passion for delivering exceptional guest experiences.
- Ability to manage cash and maintain accurate records.
- Reliable transportation and a valid driver's license.
- Prior experience as a shift leader, crew leader, or supervisor is preferred.
What We Offer:
- A positive and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a dynamic and experienced team, dedicated to delivering exceptional guest experiences.
- Opportunities for professional growth and advancement within the company.
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