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E-Commerce Sales Leader

2 months ago

Centennial, Wyoming, United States AutoNation Full time

Company Overview:
AutoNation stands as one of the largest automotive retailers in the United States, dedicated to providing innovative products, outstanding services, and comprehensive solutions that empower our customers to make informed decisions.

Role Summary:
The E-Commerce Sales Manager is entrusted with leading a sales team to deliver an exceptional customer experience. This position is pivotal in selecting, training, coaching, and developing top-tier E-Commerce Sales Associates, while driving performance to enhance market share and achieve targeted sales and profit margins.

Key Responsibilities:

  • Lead and inspire the sales team to align with AutoNation's Vision and Mission.
  • Establish clear objectives and goals for the team to meet performance targets in both new and used vehicle sales.
  • Engage and motivate team members to achieve key performance indicators and adhere to best practices.
  • Oversee daily operations with a hands-on approach to drive business success.
  • Ensure timely handling of e-leads, providing information and facilitating appointments for store visits.
  • Manage the transition of customers from online inquiries to in-store experiences.
  • Oversee negotiations with Sales Associates to ensure customers are well-informed about vehicle purchase options and pricing.
  • Appraise vehicles for trade-ins and manage customer traffic across Showroom, E-Commerce, and Phones.
  • Collaborate with the General Manager and/or General Sales Manager to effectively manage vehicle inventory.
  • Assist in managing controllable expenses within the New and Used Vehicle Departments.
  • Analyze business performance to identify shortfalls and develop actionable improvement plans.

Success Metrics:
The effectiveness of the Sales Manager will be evaluated based on:

  • Conversion rates of e-leads to appointments.
  • Achievement of targeted unit sales and gross profit.
  • Retention rates of Associates.
  • Customer Satisfaction Index scores.

Qualifications:

  • High School diploma or equivalent.
  • Demonstrated success in eCommerce automotive sales.
  • Proven leadership skills with the ability to mentor and train team members.
  • Capability to set and achieve performance goals.
  • Strong focus on delivering an exceptional customer experience.
  • Excellent communication and interpersonal skills.
  • Organizational skills with effective follow-up.
  • Experience and enthusiasm for working with technology.
  • Valid in-state driver's license with a safe driving record.

Career Advancement Opportunities:
Successful Sales Managers may explore various career paths, including roles such as Used Vehicle Manager or Financial Services Director.

Benefits:
AutoNation offers competitive compensation, 401k matching, and a healthy work-life balance with comprehensive insurance plans (health, dental, vision) and maternity benefits. Additional perks include exclusive discounts on medications, vehicle purchases, services, and more. Our commitment to diversity, equity, and inclusion ensures a welcoming environment for all candidates.