Vehicle Title Clerk

3 days ago

Tampa FL USA, United States Carvana Full time
About Us

ADESA, a Carvana owned company, operates over 50 locations across the US, providing a wide range of vehicle services, including repair and reconditioning, auction remarketing, and distribution center operations. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM, and more.

Role and Team

Job Summary: Reporting to the Office Manager, the Title Clerk processes incoming titles, ensuring transferability to buyers in an efficient and accurate manner. Maintain high standards of accuracy and efficiency, adhering to company policies and procedures, as well as state or federal laws.

Responsibilities and Duties
  1. Provide Excellent Customer Service:
  • Ensure customers receive prompt, efficient, and courteous attention. Notify the Office Manager if a challenge arises with a title that cannot be resolved.
  • Handle incoming calls from dealer representatives with title issues and/or questions.
  • Maintain a professional appearance, orderly work environment, and friendly disposition by greeting others.
  • Provide prompt and courteous service, demonstrating friendliness and greeting every customer as they enter and participate at the sale.
  • Resolve any customer complaints in a friendly, courteous manner and advise the Office Manager of all serious complaints or incidents.
Process Titles:
  • Receive and compare the entire VIN number to AMS, MV50's, Lien Release, and any other attached paperwork. Verify the odometer reading, release of liens, free and clear title, line of ownership, and ensure the titles contain no alterations.
  • Pull reports, customer worksheets, vehicle inventory, and title absent lists at the end of the auction day.
  • Keep updated notes on outstanding problem titles to ensure issues are resolved in a timely manner.
Payment Process:
  • Process payments for dealers, counting checks, money orders, cashier's checks, and providing a receipt.
  • Process check payments for dealers.
Other:
  • Maintain knowledge of DMV laws and regulations related to vehicle titles.
  • Practice and promote teamwork at all times, setting a good personal example of attitude and performance.
  • Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
  • Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement, and Fun.

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