Front Desk Representative

3 weeks ago


Raleigh, North Carolina, United States StepStone Hospitality Full time

Job Summary

As a Front Desk Agent with StepStone Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience. Key responsibilities include:

  • Guest Registration: Register and assign rooms to guests, ensuring accurate and efficient processing.
  • Communication: Issue room keys, escort guests to their rooms, and transmit/receive messages using various communication channels.
  • Room Management: Sort and track incoming mail and messages, and maintain accurate records of room availability and rates.
  • Payment and Billing: Compute bills, collect payments, and make change for guests, as well as post charges to guest bills when necessary.
  • Reservations: Make, confirm, and cancel reservations via various communication channels, and make reservations for guests as needed.
  • Guest Services: Deposit guest valuables in the hotel safe deposit box, and provide assistance with shopping, dining, entertainment, and travel directions.
  • Requirements: Minimum lifting of 20 pounds, pushing, bending, stooping, upward reaching, and manual dexterity. CPR and first aid training preferred.

Requirements

StepStone Hospitality is an Equal Opportunity Employer.



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