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Care Team Representative
2 months ago
Sedgwick is seeking a highly motivated and empathetic Care Team Representative to join our team. As a Care Team Representative, you will play a critical role in providing exceptional service to our customers, expediting claims processes, and resolving issues with one call/one person response.
Key Responsibilities- Provide excellent customer service to external customers and internal support to an assigned team.
- Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
- Provide detailed notes on phone calls, and track and code documentation according to standard processes.
- Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
- Resolve issues with one call/one-person responses.
- Investigate customer feedback.
- Track trends.
- Assist with developing corrective/preventative actions.
- Perform administrative tasks.
- High school diploma or GED required.
- Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required.
- PC literate, including Microsoft Office products, Windows environment.
- Must meet minimum typing requirements.
- Clerical or customer service experience or equivalent combination of education and experience preferred.
- A world-class training program with a comprehensive curriculum.
- An assigned mentor and manager that will support and guide you on your career journey.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.
You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.
Work environment requirements for entry-level opportunities include:
- Physical: Computer keyboarding
- Auditory/visual: Hearing, vision, and talking
- Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines
