Care Team Representative, Part-Time Weekday

3 weeks ago

Memphis, Tennessee, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly motivated and empathetic individual to join our Care Team as a Customer Service Representative. As a key member of our team, you will provide exceptional service to external customers and internal support to our assigned team. Your primary responsibility will be to act as a liaison between customers and team members, directing calls to the appropriate escalation path as needed.

Key Responsibilities
  • Provide excellent customer service to external customers and internal support to an assigned team.
  • Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
  • Provide detailed notes on phone calls, and track and code documentation according to standard processes.
  • Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
  • Resolve issues with one call/one-person responses.
  • Investigate customer feedback.
  • Track trends.
  • Assist with developing corrective/preventative actions.
  • Perform administrative tasks.
Requirements
  • High school diploma or GED required.
  • Strong oral and written communication skills.
  • Computer literate, including Microsoft Office.
  • Organizational skills required.
  • Clerical or customer service experience or equivalent combination of education and experience preferred.
About Sedgwick

Sedgwick is a world-class organization that values its employees and provides a comprehensive benefits package to take care of your mental, physical, financial, and professional needs. We offer a stable and consistent work environment in an office and/or virtual setting, a training program to learn how to help employees and customers from some of the world's most reputable brands, and career development and promotional growth opportunities through increasing responsibilities.

Application Process

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submission, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to building a diverse, equitable, and inclusive workplace and recognize that each person possesses a unique combination of skills, knowledge, and experience. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway. We are looking for enthusiastic and empathetic candidates who want to grow a career and thrive in a collaborative team environment.

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