Head of Product Strategy, U-Assist

2 weeks ago

Palo Alto, California, United States Uniphore Technologies Inc Full time
Director of Product, U-Assist

Position Overview:
Uniphore Technologies Inc. stands as a leading B2B AI-native enterprise, recognized for its robust, scalable solutions tailored for the corporate sector. The organization excels in delivering impactful business results across diverse industry sectors, facilitating extensive global implementations.

As the Director of Product Management for Conversational Agent Assist, you will spearhead the formulation of a comprehensive product strategy alongside a meticulous roadmap. Your leadership will be crucial in driving the market success of our innovative AI-driven Agent Assist offerings.
In this pivotal role, you will be an integral member of our esteemed, high-performing Global Product Management team, reporting directly to the Senior Director of Product Management.

Key Responsibilities:

  • Oversee the complete product management lifecycle from conception to market success, including ongoing lifecycle management.
  • Collaborate with the global leadership team to establish clear short-term and long-term product strategies relevant to the market or region.
  • Identify product requirements, develop detailed roadmaps, and create initial design concepts.
  • Work in close partnership with Engineering teams to ensure the successful implementation of the roadmap, meeting specifications, quality standards, and timelines for all initiatives.
  • Prioritize business needs and translate them into functional and technical product requirements.
  • Continuously assess the competitive landscape, conduct gap and SWOT analyses, and articulate the unique value proposition of your products.
  • Monitor product pipeline and sales metrics, analyzing growth trends and identifying potential challenges.
  • Gather and evaluate customer feedback, implementing insights into the product roadmap.
  • Manage Product Documentation and Demos effectively.
  • Support Sales and Pre-Sales teams, participating in meetings to present and demonstrate products to enterprise clients and partners.
  • Develop competitive and precise pricing strategies.
  • Promote our innovative products to sales teams, enterprise clients, trusted market analysts, and media partners.

Required Qualifications:

  • Bachelor's or Master's Degree in Computer Science, IT Engineering, or related disciplines.
  • A minimum of 10 years of experience in delivering SaaS or web-based products, with at least 5 years in Product Management.
  • Experience in Product Management for Speech Analytics and/or Virtual Voice Assistant solutions.
  • Exceptional written and verbal communication skills.
  • Familiarity with Agile methodologies.
  • Experience in developing products utilizing Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence.
  • Demonstrated analytical and innovative thinking, leadership, problem-solving, project management skills, attention to detail, and outstanding organizational abilities.
  • Domain expertise in creating and launching solutions for Contact Centers, Conversational Assistants, or Conversational AI.
  • Ability to navigate ambiguity in a dynamic environment while maintaining a focus on detail.
  • Proven capability to engage and influence senior executives.
  • Over 4 years of experience leading a product management team.

Compensation Package:
$226,100 - $310,900, commensurate with qualifications and experience.

This role offers a competitive base salary, an annual incentive opportunity based on performance, pre-IPO stock options, and a comprehensive benefits package including medical, dental, vision, 401(k) with matching contributions, generous paid time off, holidays, and additional leave policies to support employees throughout various life stages.

Diversity Commitment:
Uniphore is an equal opportunity employer dedicated to fostering diversity in the workplace. We evaluate qualified candidates without regard to race, color, religion, sex, sexual orientation, disability, veteran status, or other protected characteristics.
For more insights on how Uniphore leverages AI to enhance every enterprise experience, please visit our website.

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