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Senior Fraud Risk Strategy Manager

2 months ago


Palo Alto, California, United States Navan Group Full time
Position: Senior Manager, Fraud, Risk, Strategy, and Analytics

Location: Remote

Department: Finance

Navan Group is dedicated to establishing a premier fraud risk management team to enhance our expanding travel and expense management services.

We seek a seasoned expert in fraud risk management who will drive the advancement of our fraud detection, prevention, and investigation capabilities.

The selected candidate will oversee a variety of high-profile analytical initiatives that will guide both immediate risk management tactical decisions and long-term strategic planning.

This role will report directly to the head of risk management.


Key Responsibilities:
  • Conduct a comprehensive assessment of our existing fraud risk management capabilities, policies, and procedures.
  • Establish and oversee operational protocols to swiftly and thoroughly investigate fraudulent activities.
  • Deliver continuous analysis of vulnerabilities, control deficiencies, and gaps to address and remediate significant risk issues, trends, and loss events.
  • Collaborate with key professionals and communities in the fintech and financial sectors to foster thought leadership in fraud prevention and detection.
  • Identify third-party tools and services that will enhance our current control measures.
  • Develop a robust fraud risk management program for Navan's Travel and Expense products, including key performance indicators for tracking and reporting to stakeholders.
  • Drive fraud analytics across various customer segments, providing actionable insights for risk strategies that identify connections and mitigate fraud patterns.
  • Utilize cross-functional teams, systems, and processes as necessary to prioritize and proactively address risk management improvement needs.
  • Demonstrate the ability to manage multiple tasks and projects concurrently, effectively prioritize work, and adapt in a dynamic environment.
  • Formulate a chargeback management strategy for Navan's card issuing and travel businesses.

Qualifications:
  • Minimum of 5 years of experience in fraud risk management within commercial card issuers or travel organizations.
  • Extensive knowledge in the fraud domain, including identity and payment fraud methodologies, along with prevention, detection, and operational processes.
  • Hands-on experience in crafting and executing fraud management strategies at commercial card issuers, payment networks, or related sectors.
  • Exceptional analytical skills, with the ability to utilize business intelligence tools to translate complex data into actionable insights.
  • Advanced proficiency in SQL/Python for solving intricate problems and developing sophisticated scripts with minimal oversight.
  • Proven ability to build and lead fraud investigation, incident response, and data-driven analysis at scale.
  • Capability to enhance operational efficiencies and scalability through process improvements, automation, and team development.

Compensation:
$120,000 — $210,000 USD