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Senior Fraud Risk Strategy Manager
2 months ago
Location: Remote
Department: Finance
Navan Group is dedicated to establishing a premier fraud risk management team to enhance our expanding travel and expense management services.
We seek a seasoned expert in fraud risk management who will drive the advancement of our fraud detection, prevention, and investigation capabilities.
The selected candidate will oversee a variety of high-profile analytical initiatives that will guide both immediate risk management tactical decisions and long-term strategic planning.
This role will report directly to the head of risk management.
Key Responsibilities:
- Conduct a comprehensive assessment of our existing fraud risk management capabilities, policies, and procedures.
- Establish and oversee operational protocols to swiftly and thoroughly investigate fraudulent activities.
- Deliver continuous analysis of vulnerabilities, control deficiencies, and gaps to address and remediate significant risk issues, trends, and loss events.
- Collaborate with key professionals and communities in the fintech and financial sectors to foster thought leadership in fraud prevention and detection.
- Identify third-party tools and services that will enhance our current control measures.
- Develop a robust fraud risk management program for Navan's Travel and Expense products, including key performance indicators for tracking and reporting to stakeholders.
- Drive fraud analytics across various customer segments, providing actionable insights for risk strategies that identify connections and mitigate fraud patterns.
- Utilize cross-functional teams, systems, and processes as necessary to prioritize and proactively address risk management improvement needs.
- Demonstrate the ability to manage multiple tasks and projects concurrently, effectively prioritize work, and adapt in a dynamic environment.
- Formulate a chargeback management strategy for Navan's card issuing and travel businesses.
Qualifications:
- Minimum of 5 years of experience in fraud risk management within commercial card issuers or travel organizations.
- Extensive knowledge in the fraud domain, including identity and payment fraud methodologies, along with prevention, detection, and operational processes.
- Hands-on experience in crafting and executing fraud management strategies at commercial card issuers, payment networks, or related sectors.
- Exceptional analytical skills, with the ability to utilize business intelligence tools to translate complex data into actionable insights.
- Advanced proficiency in SQL/Python for solving intricate problems and developing sophisticated scripts with minimal oversight.
- Proven ability to build and lead fraud investigation, incident response, and data-driven analysis at scale.
- Capability to enhance operational efficiencies and scalability through process improvements, automation, and team development.
Compensation:
$120,000 — $210,000 USD