Head of Product Strategy, U-Assist

2 weeks ago

Palo Alto, California, United States Uniphore Technologies Inc Full time
Director of Product, U-Assist

Position Overview:
Uniphore Technologies Inc. stands as a leading B2B AI-native organization, recognized for its scalable solutions tailored for enterprise needs. Our mission is to enhance business outcomes across diverse industry sectors, facilitating extensive global implementations.

As the Director of Product Management for Conversational Agent Assist, you will spearhead the comprehensive product strategy and establish a detailed roadmap. Your leadership will be crucial in driving the market success of our AI-driven Agent Assist offerings.
In this pivotal role, you will be an integral member of our esteemed Global Product Management team, reporting directly to the Senior Director of Product Management.

Key Responsibilities:

  • Oversee the complete product management lifecycle from initial concept through to market success and ongoing lifecycle management.
  • Collaborate with the global leadership team to define clear short-term and long-term product strategies relevant to specific markets or regions.
  • Identify product requirements, outline detailed roadmaps, and develop preliminary design concepts.
  • Work closely with Engineering teams to ensure the successful implementation of the roadmap, meeting specifications, quality standards, and timelines for all projects.
  • Prioritize business needs and translate them into functional and technical product requirements.
  • Continuously analyze the competitive landscape, conduct gap and SWOT analyses, and articulate the unique value proposition of your products.
  • Monitor product pipeline and sales metrics, analyzing growth trends and identifying potential obstacles.
  • Gather and assess customer feedback, implementing recommendations into the product roadmap.
  • Manage Product Documentation and Demos effectively.
  • Support Sales and Pre-Sales teams, participating in meetings to present and demonstrate products to enterprise clients and partners.
  • Develop competitive and precise pricing models.
  • Promote our innovative products to sales teams, enterprise clients, trusted market analysts, and media partners.

Qualifications:

  • Bachelor's or Master's Degree in Computer Science, IT Engineering, or related fields.
  • A minimum of 10 years of experience in delivering SaaS or web-based products, including at least 5 years in Product Management.
  • Experience in Product Management for Speech Analytics and/or Virtual Voice Assistant products.
  • Exceptional written and verbal communication skills.
  • Familiarity with Agile methodologies.
  • Experience in developing products utilizing Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence.
  • Strong analytical and innovative thinking abilities, along with proven leadership, problem-solving, project management skills, and meticulous attention to detail.
  • Domain expertise in building and launching solutions for Contact Centers, Conversational Assistants, or Conversational AI.
  • Ability to navigate ambiguity in a dynamic environment while maintaining a big-picture perspective and attention to detail.
  • Demonstrated capability to engage and influence senior executives.
  • Over 4 years of experience managing a product management team.

Compensation:
The hiring range for this position is between $226,100 and $310,900, based on qualifications and prior experience.

This role also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, and a comprehensive benefits package, including medical, dental, vision, 401(k) with a match, generous paid time off, and other supportive leave policies.

Diversity Commitment:
Uniphore is an equal opportunity employer dedicated to fostering diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, or other protected characteristics.

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