Customer Support Specialist

2 days ago


Loveland, Colorado, United States Antech Diagnostics Full time
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Antech Diagnostics. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, providing solutions to their queries, and ensuring a positive experience with our veterinary diagnostic services.

Key Responsibilities
  • Provide superior customer service and remain solution-driven with all customers and/or customer concerns.
  • Manage and service incoming customer calls with a customer-forward approach and a high level of empathy.
  • Accurately enter orders and be knowledgeable about Antech products and programs.
  • Investigate customer issues and find appropriate solutions.
  • Take incoming calls and place orders for supplies or consumables, or handle inquiries as requested.
Requirements
  • High school diploma required.
  • Associates degree in business or veterinary-related field, or equivalent related experience preferred.
  • Minimum of 2 years' experience in a call center environment is preferred.
  • Working knowledge of veterinary, medical information technology (IT), and/or clinical diagnostic environment preferred.
What We Offer

At Antech Diagnostics, we offer a competitive benefits package, including medical, dental, vision, basic life, and supplemental life insurance, short and long-term disability, flexible spending accounts, paid parental leave, 401(k) with company match, paid time off, and holidays. We are a rapidly growing, stable company with excellent advancement opportunities.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at Antech Careers.



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