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Customer Experience Specialist

2 months ago

Loveland, Colorado, United States ClearShift Full time

About ClearShift

ClearShift is a dynamic and growing company that is revolutionizing the car buying experience. Our team is passionate about delivering exceptional customer service and building strong relationships with our clients.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing top-notch service to our customers, from initial contact to final delivery.

Key Responsibilities

  • Customer Interaction: Build strong relationships with customers, understand their needs, and provide personalized solutions.
  • Product Knowledge**: Stay up-to-date on our products and services, and be able to answer customer questions and concerns.
  • Communication**: Effectively communicate with customers, both verbally and in writing, to ensure their needs are met.
  • Problem-Solving**: Troubleshoot and resolve customer issues in a timely and professional manner.
  • Team Collaboration**: Work closely with our sales and service teams to ensure seamless customer experiences.

Requirements

  • Passion for Customer Service**: A genuine desire to provide exceptional customer experiences and build strong relationships.
  • Communication Skills**: Excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Product Knowledge**: A strong understanding of our products and services, with the ability to stay up-to-date on new developments.
  • Problem-Solving**: Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Teamwork**: A willingness to work collaboratively with our sales and service teams to achieve common goals.

What We Offer

  • Competitive Compensation**: A competitive salary and commission-based structure, with opportunities for growth and advancement.
  • Benefits**: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
  • Professional Development**: Opportunities for training and development, to help you grow and succeed in your career.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.