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Customer Support Representative
2 months ago
We are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Antech Diagnostics. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met with a high level of professionalism and care.
Key Responsibilities:- Provide superior customer service and resolve customer issues in a timely and effective manner
- Manage and service incoming customer calls with a customer-forward approach
- Accurately enter orders and maintain knowledge of Antech products and programs
- Collaborate with internal teams to ensure seamless communication and resolution of customer concerns
- High school diploma required; Associates degree in business or veterinary related field preferred
- Minimum of 2 years' experience in a call center environment; working knowledge of veterinary, medical information technology, and/or clinical diagnostic environment preferred
- Excellent customer service skills, including patience, active listening, and problem-solving abilities
- Strong organizational skills, attention to detail, and ability to work effectively in a team environment
- A rapidly growing, stable company with excellent advancement opportunities
- A great benefits package, including associate pet health benefits
- A dynamic and supportive work environment that fosters growth and development
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. If you are passionate about animal healthcare and motivated by making a difference, we encourage you to apply.
