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Technical Advisor I

2 months ago

Loveland, Colorado, United States Veralto Full time
About the Role

We are seeking a highly skilled Technical Advisor I to join our Customer Resolution Team in Loveland, CO. As a Technical Advisor I, you will be responsible for providing world-class service and support to all internal and external customers via the contact center.

Key Responsibilities
  • Handle basic incoming technical and customer support questions from internal and external customers, providing prompt and accurate answers.
  • Identify and manage customer escalations, utilizing cross-functional relationships to negotiate 'win-win' solutions.
  • Provide efficient technical troubleshooting support on testing systems and Hach chemistry methods.
  • Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement.
  • Identify sales opportunities and submit leads to drive up-sell and cross-sell opportunities to the customer.
Requirements
  • Bachelor's degree preferred.
  • Electrical and mechanical aptitude.
  • 1+ years' experience in customer service, technical support, or field service, with prior call center experience helpful.
  • Experience in one or more of Hach's key markets (drinking water, wastewater, and industrial) preferred.
  • Demonstrated computer proficiency.
  • Experience with Salesforce and/or Oracle (ERP) would be an asset.
What We Offer
  • Competitive hourly rate of $26.00 USD.
  • Bonus pay opportunities.
  • A comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
About Veralto

Veralto Corporation is committed to equal opportunity and diversity in the workplace. We value the unique perspectives and attributes of our associates, customers, and shareholders. We are an equal opportunity employer and welcome applications from diverse candidates.