Customer Support Specialist
3 days ago
We are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Antech Diagnostics. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met with a high level of professionalism and care.
Key Responsibilities:- Provide superior customer service and remain solution-driven with all customers and/or customer concerns.
- Manage and service incoming customer calls with a customer-forward approach and a high level of empathy.
- Accurately enter orders and be knowledgeable about Antech products and programs.
- Investigate customer issues and find appropriate solutions.
- Take incoming calls and place orders for supplies or consumables, or handle inquiries as requested.
- High school diploma required.
- Associates degree in business or veterinary-related field, or equivalent related experience preferred.
- Minimum of 2 years' experience in a call center environment is preferred.
- Working knowledge of veterinary, medical information technology (IT), and/or clinical diagnostic environment preferred.
- A rapidly growing, stable company with excellent advancement opportunities.
- A great benefits package and associate pet health benefits.
- A dynamic and supportive work environment.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. If you are passionate about animal healthcare and are motivated by making a difference, we want to hear from you.
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