Collision Service Coordinator
2 weeks ago
At AutoNation, we're committed to delivering exceptional customer experiences and providing innovative solutions in the automotive industry. As a Collision Service Representative, you'll play a vital role in handling collision service needs in our dealerships without a collision repair facility.
Key Responsibilities:- Write professional estimates on light damaged vehicles
- Actively promote sales on all estimates
- Understand basic insurance programs, including DRP and non-DRP
- Obtain all necessary signatures, work authorizations, and powers of attorney
- Communicate with customers on the repair process in a timely and effective manner
- Review final bills, supplements, and vehicles prior to customer contact
- Maintain a clean and organized work area
- Protect customer vehicles during the repair process
- Work with associates on daily planning and release meetings
- Track production schedules and communicate targets with customers and associates
- Use professional standards when dealing with customers, insurance representatives, vendors, and associates
- Maintain industry education to stay up-to-date on repair requirements and product knowledge
- Collect Accounts Receivable on insurance, wholesale accounts, and commission payments
- High School diploma or equivalent
- Ability to comprehend and read instructions
- Basic knowledge of vehicle repairs practices
- Valid in-state driver's license
- Ability to interpret work scope from vehicle estimates or work orders
- Ability to operate an automobile
- Competitive compensation and 401k matching
- Health, dental, vision, and maternity benefits
- Exclusive RX Pet program offering discounts on medications
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you don't meet every requirement, we encourage you to apply and join our team in fostering a culture of belonging while contributing to our revolutionary work in the automotive industry.
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