Collision Service Coordinator

2 weeks ago


Denver, Colorado, United States AutoNation Full time
AutoNation Collision Service Representative Job Description

At AutoNation, we're committed to delivering exceptional customer experiences and providing innovative solutions in the automotive industry. As a Collision Service Representative, you'll play a vital role in handling collision service needs in our dealerships without a collision repair facility.

Key Responsibilities:
  • Write professional estimates on light damaged vehicles
  • Actively promote sales on all estimates
  • Understand basic insurance programs, including DRP and non-DRP
  • Obtain all necessary signatures, work authorizations, and powers of attorney
  • Communicate with customers on the repair process in a timely and effective manner
  • Review final bills, supplements, and vehicles prior to customer contact
  • Maintain a clean and organized work area
  • Protect customer vehicles during the repair process
  • Work with associates on daily planning and release meetings
  • Track production schedules and communicate targets with customers and associates
  • Use professional standards when dealing with customers, insurance representatives, vendors, and associates
  • Maintain industry education to stay up-to-date on repair requirements and product knowledge
  • Collect Accounts Receivable on insurance, wholesale accounts, and commission payments
Requirements:
  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile
Benefits and Perks:
  • Competitive compensation and 401k matching
  • Health, dental, vision, and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access to amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you don't meet every requirement, we encourage you to apply and join our team in fostering a culture of belonging while contributing to our revolutionary work in the automotive industry.


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