Collision Resolution Specialist
4 weeks ago
AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers to make informed decisions.
The Customer Service Representative plays a critical role in handling collision service needs in AutoNation Dealerships without a collision repair facility.
Key responsibilities include:
- Writing professional estimates on light damaged vehicles
- Actively promoting sales on all estimates
- Understanding basic insurance programs, such as DRP and non-DRP
- Communicating with customers and staff on repair status and process
- Reviewing final bills, supplements, and vehicles prior to customer contact
- Maintaining a clean and organized work area
- Protecting customer vehicles during the repair process
- Working with associates on daily planning and release meetings
- Tracking production schedules and communicating targets with customers and associates
- Providing exceptional customer service and professionalism
- Maintaining industry education to stay up-to-date on repair requirements and product knowledge
Requirements for this role include:
- High School diploma or equivalent
- Ability to comprehend and read instructions
- Basic knowledge of vehicle repairs practices
- Valid state driver's license
- Ability to interpret work scope from vehicle estimates or work orders
AutoNation offers a competitive compensation package, including 401k matching, health, dental, and vision insurance, and a comprehensive benefits program.
We are committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
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