Collision Resolution Specialist

4 weeks ago


Denver, Colorado, United States AutoNation Full time

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers to make informed decisions.

The Customer Service Representative plays a critical role in handling collision service needs in AutoNation Dealerships without a collision repair facility.

Key responsibilities include:

  • Writing professional estimates on light damaged vehicles
  • Actively promoting sales on all estimates
  • Understanding basic insurance programs, such as DRP and non-DRP
  • Communicating with customers and staff on repair status and process
  • Reviewing final bills, supplements, and vehicles prior to customer contact
  • Maintaining a clean and organized work area
  • Protecting customer vehicles during the repair process
  • Working with associates on daily planning and release meetings
  • Tracking production schedules and communicating targets with customers and associates
  • Providing exceptional customer service and professionalism
  • Maintaining industry education to stay up-to-date on repair requirements and product knowledge

Requirements for this role include:

  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders

AutoNation offers a competitive compensation package, including 401k matching, health, dental, and vision insurance, and a comprehensive benefits program.

We are committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.



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