Patient Relations Manager
1 week ago
We are a healthcare organization dedicated to providing high-quality primary care to patients in rural communities. Our mission is to transform healthcare in rural America by delivering care in a team-based approach and providing resources to patients who need them most.
The RoleWe are seeking a Patient Relations Manager to join our team. As a Patient Relations Manager, you will play a critical role in helping patients navigate their insurance benefits, advocate for their needs, and serve as our resident insurance expert for both patients and care teams.
Key Responsibilities- Learn eligibility, benefits, and dynamics of Medicare and Medicaid to support patients and providers with navigating insurance
- Grow trusting relationships with patients to understand their needs and appropriately guide their coverage selections and assist in their enrollment for Medicare and Medicaid options
- Advocate for patients when helping them navigate the healthcare system, including assisting patients with medical bill resolution regardless of whether it is specific to Hopscotch Health
- Build and maintain patient engagement throughout their clinic experience
- Manage welcome visits, orientation, and coverage review for new Hopscotch Health patients
- Design, plan, and execute events, including but not limited to clinic open houses and physician Q&A activities
- Meet patients where they are, which may include community and/or home settings in addition to the Hopscotch Health clinic
- Support clinic colleagues with operational needs on an as needed basis, including but not limited to scheduling and billing
We are looking for a candidate who is interested in helping patients navigate their insurance eligibility and benefits, has basic knowledge of healthcare with an appetite for learning more, and has strong communication, collaboration, and interpersonal skills.
A great candidate for the role has:
- Basic level understanding of healthcare and commitment to a great patient experience
- Problem-solving orientation and a flexible and positive attitude
- Proven ability to learn new topics and apply "learning on the job"
- Experience with and a supportive attitude toward our patient population, many of whom are older adults
- Willingness to meet patients outside of the clinic
- Proficient PC skills
- Sales background preferred, but not required
- Bachelor's degree preferred, or equivalent education and work experience
- Fluency in language that is commonly spoken in the community, where necessary
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a culture of excellence, service to patients, and continuous improvement.
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