Sleep Apnea Patient Onboarding Coordinator

2 weeks ago


Asheville, North Carolina, United States Aeroflow Full time
About the Role

Aeroflow Health is seeking a highly motivated and customer-focused individual to join our Sleep team as a Customer Account Representative. In this role, you will play a critical part in onboarding newly diagnosed sleep apnea patients into our program.

Key Responsibilities
  • Onboarding Process: Assist patients in understanding the process of obtaining a new CPAP machine, review insurance requirements and billing, and provide basic equipment troubleshooting.
  • Communication: Communicate effectively with patients, healthcare professionals, and insurance companies to ensure seamless patient onboarding.
  • Log Management: Maintain a sales log and keep follow-up dates up-to-date to ensure timely patient follow-up.
  • Clinical Documentation: Review clinical documentation to ensure insurance guidelines are met.
  • Insurance Verification: Verify patient eligibility through insurance and obtain prior authorizations.
  • Communication with Sales Representatives: Manage communication with outside sales representatives, including addressing escalations and responding to inquiries in a timely manner.
  • Patient Scheduling: Schedule patients for CPAP delivery and setup.
  • Confidentiality: Maintain HIPAA/patient confidentiality at all times.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1+ year of experience in a customer service-related field and 1+ year of experience in a healthcare-related position.
What We Offer
  • Competitive Pay: A competitive salary and benefits package.
  • Health Insurance: Comprehensive health insurance with FSA and HSA options.
  • Dental and Vision Insurance: Dental and vision insurance for you and your family.
  • 401K with Company Match: A 401K plan with a company match to help you save for retirement.
  • Parental Leave: 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents.
  • Additional Parental Benefits: Fertility stipends, free diapers, breast pump, and more.
  • Paid Holidays: Paid holidays and PTO accrual from day one.
  • Employee Assistance Programs: Access to employee assistance programs for mental health and wellness.


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