Patient Relations Specialist

3 weeks ago


Asheville, North Carolina, United States Hopscotch Primary Care Full time
About the Role

At Hopscotch Primary Care, we take a patient-centered approach to delivering high-quality, coordinated care. As the Patient Relations Manager, you will play a critical role in ensuring our patients receive the best possible experience.

Key Responsibilities
  • Learn and navigate Medicare and Medicaid eligibility, benefits, and dynamics to support patients and providers
  • Build trusting relationships with patients to understand their needs and guide their coverage selections and enrollment
  • Advocate for patients when navigating the healthcare system, including medical bill resolution
What You'll Do
  • Manage welcome visits, orientation, and coverage review for new patients
  • Design and execute events to engage patients and promote clinic activities
  • Meet patients where they are, including community and home settings
  • Support clinic colleagues with operational needs
About You

We're looking for a candidate with a basic understanding of healthcare, strong communication skills, and a commitment to delivering exceptional patient experiences. Previous experience in healthcare is not required, but a willingness to learn and adapt is essential.

A great candidate will have:

  • Basic knowledge of healthcare and a passion for delivering great patient experiences
  • A problem-solving orientation and a flexible attitude
  • Proven ability to learn new topics and apply 'learning on the job'
  • Experience working with older adults and a supportive attitude
  • Proficient PC skills and a willingness to meet patients outside of the clinic

We value a culture of excellence, service to patients, and continuous improvement. If you're passionate about delivering exceptional patient experiences and have a commitment to teamwork, we encourage you to apply.


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