Club Operations Manager

2 weeks ago

East Millinocket, Maine, United States The Padonia Corporation Full time
Job Description

Job Summary

The Club Operations Manager will be responsible for overseeing the day-to-day operations of The Padonia Corporation's club, ensuring excellent service is provided to members and guests. This individual will supervise department heads and work with teams to achieve revenue objectives and manage expenses through budgeting.

Key Responsibilities

  • Leadership and Motivation: Provide leadership and motivation to department heads and staff, training staff and working with individuals on career growth and development.
  • Promote Sales Growth: Develop aggressive sales and marketing plans and tactics for revenue generation, motivating team members to achieve goals and communicating the importance of a continued revenue stream to all club personnel.
  • Financial Performance: Be responsible for each department's operating budget, working creatively and cooperatively with department heads to control expenditures within budget and ensuring accounting practices are compliant with established policies and procedures.
  • Membership Growth and Retention: Create and execute marketing programs to attract new members and retain existing members, interacting with all club members, prospective new members, staff, and vendors, and handling dissatisfied customers and monitoring attrition.
  • Food and Beverage Operations: Assist with Food and Beverage operations, ensuring the highest standards are maintained while supporting the elevation of the F&B program.
  • Events and Catering: Assist with Events and Catering, focusing on the delivery of excellent service.
  • Grounds Maintenance: Oversee buildings, grounds, and landscaping maintenance, general janitorial services, refuse, pools, courts, equipment, supplies, and maintaining physical, structural, and environmental compliance.
  • Administration: Be responsible for recruiting, hiring, staffing, training, supervising, conducting performance reviews, discipline, authorizing payroll/time off, purchasing, managing inventory, safety, and conducting regular staff meetings, administering the club's policies and procedures in a manner that creates a positive, equitable, and inclusive environment.

Qualifications

  • Bachelor's degree or higher in Hospitality Management, Business Administration, or a related field.
  • Five (5+) years of leadership experience in club management or hospitality.
  • Strong business acumen and sound fiscal management.
  • Budgeting experience.
  • Experience successfully growing membership and/or advancing sales.
  • Strong Food and Beverage background.
  • Experience overseeing or managing events, catering, banquets.
  • Experience promoting safety.
  • Valid driver's license.
  • Ability to work weekdays, evenings, weekends, and holidays as required.

Skills

  • Ability to lead a team independently.
  • High level of initiative and thrives in a fast-paced, multi-faceted environment.
  • Team-oriented with excellent leadership and motivational skills.
  • Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change.
  • Ability to multitask and delegate.
  • Excellent sales and customer service management track record with the ability to identify opportunities.
  • Excellent organizational, time management, and planning skills and capable of analyzing data.
  • Ability to understand financial aspects of an operation.
  • Ability to develop, implement, and manage a budget.
  • Excellent verbal and written communication skills.
  • Creative and understands the importance of visual presentation and attention to detail.
  • Proactive at problem-solving, finding creative solutions, and making decisions.
  • Proficient in Microsoft Office Suite.
  • Professional and diplomatic.
  • Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives.
  • Safety-focused with the ability to recognize safety warnings.

Environmental Conditions and Physical Expectations

  • Must stand, walk, bend, crouch, kneel, reach, and climb continuously.
  • Ascend/descend stairs and ladders.
  • Lift, move, push, and carry 50lbs frequently.
  • Work with tools and equipment.
  • Must be able to work in both indoors and at outdoor venues that include a variety of weather conditions, including hot or cold temperatures.

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