Automotive Title Operations Leader
7 days ago
We are seeking a highly organized and results-driven Operations Manager to oversee and optimize the daily operations within our automotive title department.
Key Responsibilities:- Operational Oversight: Manage day-to-day operations of the automotive title department, including processing, verifying, and filing of titles and related documents.
- Develop and Implement Efficient Workflows: Develop and implement efficient workflows to ensure timely and accurate title processing and compliance with state and federal regulations.
- Monitor Key Performance Indicators: Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.
- Team Leadership: Lead, mentor, and develop a team of title processors, ensuring they are well-trained, motivated, and equipped to meet departmental goals.
- Conduct Performance Evaluations: Conduct regular performance evaluations and provide feedback and coaching to enhance individual and team performance.
- Foster a Collaborative Environment: Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
- Process Improvement: Identify opportunities to streamline operations, reduce costs, and improve service delivery.
- Implement Best Practices: Implement best practices and leverage technology to enhance operational efficiency and accuracy.
- Collaborate with IT: Work closely with IT and other departments to automate processes and integrate new systems as needed.
- Compliance and Quality Assurance: Ensure all operations comply with state and federal regulations, industry standards, and company policies.
- Oversee Quality Control: Oversee quality control measures to ensure the accuracy and completeness of title documents.
- Stay Current with Regulations: Stay current with changes in laws and regulations affecting the automotive title industry and adjust operations accordingly.
- Client and Vendor Relations: Address any concerns or issues related to title processing operations.
- Maintain Vendor Relationships: Maintain strong relationships with vendors, including DMV offices, couriers, and other third-party service providers.
- Negotiate Contracts: Negotiate contracts and service agreements with vendors to ensure the best possible terms.
- Budget and Resource Management: Develop and manage the departmental budget, ensuring efficient use of resources and adherence to financial goals.
- Forecast Staffing Needs: Forecast staffing needs and coordinate with HR to recruit and onboard new team members as necessary.
- Monitor Expenditures: Monitor and control departmental expenditures to stay within budget.
- Reporting and Communication: Prepare and present regular reports on operational performance, including productivity, turnaround times, and compliance.
- Communicate Operational Updates: Communicate operational updates and strategic initiatives to senior management and other stakeholders.
- Ensure Clear Communication: Ensure clear and effective communication within the department and across other teams.
The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.
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