Customer Service Representative

3 hours ago

Tacoma, Washington, United States gpac Full time

Are you passionate about delivering exceptional customer service and helping individuals navigate the complexities of insurance? We are seeking a dedicated Customer Service Representative with a proven track record in delivering outstanding customer experiences.


Key Responsibilities:
  • Serve as the frontline point of contact for customers, providing information, guidance, and support regarding insurance products and services.
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat, addressing concerns and resolving issues effectively.
  • Process policy changes, claims, and billing inquiries accurately and efficiently.
  • Educate customers on insurance coverage options, policy details, and eligibility criteria.
  • Maintain accurate records of customer interactions and transactions using CRM software.

Requirements:
  • Minimum of two years of experience in a Customer Service Representative role preferably within the insurance industry.
  • Active Property & Casualty (P&C) license preferred but not required.
  • Excellent communication skills, both written and verbal, with a customer-centric approach.
  • Strong problem-solving abilities and a proactive mindset in resolving customer issues.
  • Proficiency in using CRM systems and basic computer skills.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Benefits:
  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance coverage.
  • Ongoing training and professional development opportunities.
  • Collaborative and supportive team environment.

At GPAC, we are committed to delivering top-notch service to our valued customers. If you meet the qualifications and are ready to contribute your expertise in the insurance field, we encourage you to apply.

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

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