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Customer Service Representative

2 months ago


Tacoma, Washington, United States Sea Mar Community Health Centers Full time
Job Title: Customer Service Representative

Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our Managed Care Department in Tacoma, WA.

Job Summary:

The Customer Service Representative will serve as a primary liaison between clients and the clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.

Key Responsibilities:

  • Assist with public health coverage program applications and ensure patients have selected a primary care provider.
  • Conduct outreach and participate in corporate marketing campaigns to promote Sea Mar's services.
  • Maintain activity records and submit progress reports as directed by the Managed Care Department.
  • Identify and advocate on behalf of customers regarding barriers to coverage and utilization of healthcare services.
  • Strive to increase customer healthcare service utilization through education on services covered and customer responsibilities.

Requirements:

  • High School graduation; AA or BA in Social Services is preferred.
  • At least 1 year of customer service experience is required; preferably in a healthcare environment.
  • Bilingual in English/Spanish is highly preferred.

What We Offer:

Sea Mar offers a comprehensive benefits package, including medical, dental, vision, prescription coverage, life insurance, and paid-time-off. We also offer opportunities for professional growth and development in a culturally diverse environment.

How to Apply:

To apply for this position, please submit your application through our website. We are an equal opportunity employer and welcome applications from diverse candidates.