IT Support Specialist

1 week ago


Palm Beach Gardens, Florida, United States Dane Street, LLC Full time
Desktop Analyst I

JOB SUMMARY

The Desktop Analyst I plays a crucial role in assessing system requirements to identify necessary modifications in hardware, software, or application functionalities as requested by users. This position requires effective problem-solving skills, utilizing diagnostic tools and help request tracking systems, and providing both remote and on-site assistance at the desktop level.

Dane Street, LLC is a prominent entity in the insurance sector, emphasizing collaboration and client satisfaction. We are seeking a Desktop Analyst I to enhance our IT department and support our operational excellence.

RESPONSIBILITIES

  • Manage and prioritize user requests, delivering hands-on support for hardware, software, and troubleshooting needs.
  • Set up and configure new systems and applications tailored to the roles of team members.
  • Oversee inventory management at Dane Street's locations to ensure security and accessibility of resources.
  • Work closely with client IT representatives to resolve issues affecting service delivery.
  • Collaborate with the IT team and other departments to complete security assessments for clients.
  • Educate end users on system functionalities and revise instructional materials as necessary.
  • Undertake additional tasks and special projects as required.

REQUIREMENTS

  • Preferred qualifications include an Associate's Degree or Bachelor's Degree.
  • Familiarity with Apple systems and/or Google Apps is advantageous.
  • Experience in a healthcare or insurance environment is preferred.
  • Excellent communication, analytical thinking, and time management abilities are essential.

WORKING CONDITIONS

  • This role involves physical activities such as lifting, bending, and extensive computer use, with prolonged periods of sitting.

BENEFITS

At Dane Street, LLC, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, along with life insurance options for employees and their families. Additional benefits include paid time off, a 401k plan, and more.

ABOUT DANE STREET, LLC

Dane Street, LLC operates in a dynamic environment, processing numerous insurance claims each year. We specialize in Independent Medical Exams and Peer Review programs to assist our clients in effective claims management.



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