Patient Services Representative
1 week ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Neighborcare Health. As a key member of our clinic team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.
Key Responsibilities:- Warmly greet patients and their families, answering telephones, confirming appointments, and transferring calls as needed.
- Check in patients, providing necessary forms and collecting updated patient information to enter into our Electronic Health Record (EHR).
- Assist with maintaining provider templates and appointment schedules, exercising problem-solving and conflict resolution skills when handling patient concerns.
- Practice confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements.
- Prepare charts and accounts on a daily basis, checking insurance eligibility and scanning Medicaid, Medicare, and private insurance cards.
- Collect co-pays and fees as needed, including closeout of the cash drawer at the end of the day.
- Provide registration forms and instructions to new patients and those who haven't been seen in the last year, assisting as necessary.
- Schedule walk-in patients for same-day appointments, connecting patients to insurance eligibility services as needed.
- Explain Neighborcare's sliding scale policy to self-pay patients, verifying income information and entering it appropriately into the EHR.
- As necessary, request an interpreter to assist patients, preparing the clinic to open and close for business in a timely manner.
- Reconcile fee slips and run reports at the end of the shift or throughout the day.
- Respond to emergent needs and assist teams by calling taxis, ambulances, etc.
- Partner with other members of the clinic team to ensure patients receive the needed services, participating in huddles and all-staff meetings.
- Communicate effectively with clinic team members via the EHR and in-person.
- Perform day-to-day administrative functions and general office duties, including word processing, copying, filing, faxing, and data entry.
- Comply with the Neighborcare risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents.
- High School diploma or GED
- One (1) year of customer service experience
- One (1) year of experience in a healthcare setting
- Bilingual skills
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education, and more in Seattle, Vashon, and our newest dental clinic in Olympia. Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.
Compensation:The wage range for this position is: Minimum $19.97 up to $26.18 maximum. Compensation will be determined based on years of relevant experience.
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