Front Desk Agent

2 weeks ago


Philadelphia, Pennsylvania, United States Sage Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at The Logan Hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities:
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency in handling room assignments, rates, and other guest information.
  • Handle guest requests and complaints in a professional and courteous manner, escalating issues to management as needed.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide guests with accurate information and recommendations.
  • Work effectively as part of a team to ensure seamless communication and collaboration with other departments, including housekeeping, food and beverage, and maintenance.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions accurately.

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