Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.
Key Responsibilities:- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
- Post guest charges, collect payments, and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Concord's foundation is built on our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and having Fun. We strive to hire the best associates in the market and provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
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