Front Desk Representative
3 days ago
Are you a service-minded individual with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our team at Sofitel, where you'll have the opportunity to make a lasting impression on our guests.
What You'll Be Doing:- Welcome guests in a luxury environment, ensuring a seamless check-in and checkout process.
- Handle incoming phone calls and guest inquiries with poise and professionalism.
- Enroll guests in our loyalty program and provide personalized experiences to enhance their stay.
- Promote hotel facilities and services to exceed guest expectations.
- Previous experience in a similar role, preferably in a luxury setting.
- Proficiency in computer systems, including Opera or comparable PMS.
- Excellent communication and interpersonal skills.
- Ability to work flexibly with varying shifts and hours.
At Sofitel, we're committed to diversity and inclusion, and we're dedicated to creating a work environment that's inclusive and supportive. As a Front Desk Agent, you'll have the opportunity to develop your skills and advance your career in a dynamic and fast-paced industry.
We're an equal opportunities employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you
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