Front Desk Representative

3 days ago


Philadelphia, Pennsylvania, United States SOFITEL Full time
Unlock Your Potential as a Front Desk Agent

Are you a service-minded individual with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Agent to join our team at Sofitel, where you'll have the opportunity to make a lasting impression on our guests.

What You'll Be Doing:
  • Welcome guests in a luxury environment, ensuring a seamless check-in and checkout process.
  • Handle incoming phone calls and guest inquiries with poise and professionalism.
  • Enroll guests in our loyalty program and provide personalized experiences to enhance their stay.
  • Promote hotel facilities and services to exceed guest expectations.
What We're Looking For:
  • Previous experience in a similar role, preferably in a luxury setting.
  • Proficiency in computer systems, including Opera or comparable PMS.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly with varying shifts and hours.
Why Join Us:

At Sofitel, we're committed to diversity and inclusion, and we're dedicated to creating a work environment that's inclusive and supportive. As a Front Desk Agent, you'll have the opportunity to develop your skills and advance your career in a dynamic and fast-paced industry.

We're an equal opportunities employer, and we welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we'd love to hear from you



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