Front Desk Ambassador

7 hours ago


Philadelphia, Pennsylvania, United States SOFITEL Full time
Job Title: Guest Service Agent/Front Desk

About Sofitel Philadelphia

Sofitel Philadelphia, a luxurious AAA-rated 4-diamond hotel, is seeking a skilled Guest Service Agent/Front Desk professional to join our team. Located in the heart of Rittenhouse Square, our hotel boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities and a luxurious atmosphere.

Job Summary

We are looking for a highly motivated and service-oriented individual to provide exceptional guest experiences, handle front desk operations, and maintain a high level of customer satisfaction. As a Guest Service Agent/Front Desk, you will be responsible for welcoming guests, processing check-ins and check-outs, and ensuring a smooth and memorable stay.

Key Responsibilities

  • Welcome guests in a luxury environment and provide exceptional customer service
  • Process check-ins and check-outs, and handle guest inquiries and requests
  • Enroll guests in our ALL Accor frequent guest program
  • Handle cash transactions and maintain a cash bank
  • Promote hotel facilities and services to enhance guest experiences

Requirements

  • Previous experience in a similar role, preferably in a luxury setting or hotel school degree
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility with days and hours

What We Offer

  • Unlimited career development opportunities
  • A dynamic and supportive work environment
  • A competitive salary and benefits package

How to Apply

If you are a motivated and service-oriented individual who is passionate about delivering exceptional guest experiences, please submit your application.


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