Front Desk Ambassador
7 hours ago
About Sofitel Philadelphia
Sofitel Philadelphia, a luxurious AAA-rated 4-diamond hotel, is seeking a skilled Guest Service Agent/Front Desk professional to join our team. Located in the heart of Rittenhouse Square, our hotel boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities and a luxurious atmosphere.
Job Summary
We are looking for a highly motivated and service-oriented individual to provide exceptional guest experiences, handle front desk operations, and maintain a high level of customer satisfaction. As a Guest Service Agent/Front Desk, you will be responsible for welcoming guests, processing check-ins and check-outs, and ensuring a smooth and memorable stay.
Key Responsibilities
- Welcome guests in a luxury environment and provide exceptional customer service
- Process check-ins and check-outs, and handle guest inquiries and requests
- Enroll guests in our ALL Accor frequent guest program
- Handle cash transactions and maintain a cash bank
- Promote hotel facilities and services to enhance guest experiences
Requirements
- Previous experience in a similar role, preferably in a luxury setting or hotel school degree
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Flexibility with days and hours
What We Offer
- Unlimited career development opportunities
- A dynamic and supportive work environment
- A competitive salary and benefits package
How to Apply
If you are a motivated and service-oriented individual who is passionate about delivering exceptional guest experiences, please submit your application.
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