Kirkwood Client Services Coordinator

2 weeks ago


Atlanta, Georgia, United States Dekcsb Full time

Kirkwood Front Desk - Program Assistant

The DeKalb Community Service Board is seeking a dedicated Program Assistant for our Kirkwood location. This role is essential in providing outstanding customer service and ensuring a positive experience for all clients.

Key Responsibilities:

  • Welcome clients and visitors upon arrival
  • Assist in the client admission process
  • Conduct insurance verifications
  • Manage scheduling and appointment confirmations
  • Oversee authorization and treatment plan verifications
  • Handle bed management and census checks
  • Respond to multi-line phone inquiries promptly
  • Uphold patient rights in compliance with HIPAA regulations

Qualifications:

Minimum Requirements:

  • High School Diploma or equivalent
  • Professional front office demeanor
  • Friendly and approachable attitude
  • Ability to manage multiple tasks efficiently
  • Strong verbal and written communication skills
  • Excellent organizational abilities
  • Proficient data entry skills with a typing speed of at least 45 wpm
  • A minimum of two years of experience in a front desk role within a healthcare setting
  • Familiarity with Electronic Medical Records
  • Competence in using standard office software and equipment

Preferred Qualifications:

  • Experience in a mental health environment
  • Completion of a Medical Administrative Assistant program
  • Knowledge of AVATAR electronic medical record software

Please note that a pre-employment drug screening may be required. Selected candidates will undergo an FBI Criminal History Record Check, with the right to contest the findings. This employer participates in E-Verify.

Equal Opportunity Employer: DeKalb CSB is committed to providing equal employment opportunities for individuals with disabilities under VEVRRA and ADA.



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