Client Services Coordinator

2 weeks ago

Atlanta, Georgia, United States CHRIS 180 Full time

Client Services Coordinator

Department: CHRIS Counseling

Position Overview

This role serves as a vital support mechanism for the CHRIS Counseling Center, focusing on the needs of consumers and their families. The primary responsibilities encompass a range of tasks designed to enhance service delivery and client satisfaction.

Key Responsibilities:

  • Exhibit positive role-modeling for consumers and families.
  • Encourage self-esteem and healthy boundaries.
  • Reinforce socially acceptable behaviors and thoughtful decision-making skills.

Customer Service Excellence:

  • Uphold a positive image of CHRIS 180 programs at all times.
  • Maintain a friendly and professional demeanor in a fast-paced environment.
  • Actively respond to consumer, referral, and peer inquiries promptly.
  • Manage incoming communications, including phone calls and emails, with professionalism.
  • Provide timely information to stakeholders as needed.

Service Coordination and Collaboration:

  • Facilitate necessary referrals to meet consumers' health, education, and employment needs.
  • Update and verify patient information in the relevant systems.
  • Collaborate with various programs within the CHRIS 180 continuum to ensure comprehensive service delivery.
  • Follow up with referral sources in a timely manner.

Consumer Services:

  • Engage effectively with consumers, providing trauma-informed mental health support.
  • Manage a multi-line phone system, ensuring calls are answered promptly and professionally.
  • Oversee the scheduling system, updating appointments as necessary.
  • Handle administrative tasks such as filing, scanning, and maintaining records.
  • Conduct insurance verifications and manage appointment confirmations.

Documentation and Compliance:

  • Ensure timely documentation in accordance with organizational policies.
  • Maintain accurate records of consumer interactions and appointments.
  • Participate in required training and adhere to organizational policies and procedures.

Qualifications:

A minimum of a High School Diploma or GED with two years of relevant experience is required. Preferred qualifications include bilingual abilities in Spanish to better serve diverse populations. Strong organizational skills, attention to detail, and the ability to multitask are essential.

Skills Required:

  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong decision-making abilities related to consumer safety and well-being.
  • Proficiency in computer applications.
  • Flexibility in working hours.

Reports to: Front Desk Manager

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