Mobile Unit Medical Support Specialist

1 week ago

Hesperia, California, United States Unicare Community Health Center Full time
Job Overview

Position Summary:

The Mobile Unit Medical Support Specialist operates under the supervision of the Clinic Manager, playing a crucial role in ensuring smooth patient operations and high-quality care during clinic hours. This position collaborates with a diverse healthcare team, including physicians, nurse practitioners, physician assistants, patient service representatives, medical records personnel, health educators, and social workers, to deliver comprehensive and compassionate care to underserved populations.

Key Responsibilities:

  1. Provide essential support to the medical assistant team, encompassing all medical assistant duties.
  2. Facilitate patient intake, financial assessments, and preparation for appointments.
  3. Assist in training medical and laboratory assistants, as well as volunteer staff, on health education and laboratory procedures, while offering ongoing supervision.
  4. Support medication refill requests, specialty referrals, and pre/post clinic chart reviews as needed.
  5. Review patient charts, lab results, and encounter forms for accuracy and necessary follow-up actions.
  6. Collaborate with the Clinic Manager to oversee dispensary logs and storage, ensuring quality assurance standards are met.
  7. Manage inventory, ordering, and maintenance of medical supplies.
  8. Provide coverage for other medical assistants during sick or vacation leave.
  9. Participate in daily and monthly quality assurance evaluations, including emergency kit checks.
  10. Maintain logs for refrigerator and freezer temperatures.
  11. Order vaccines as required.

Additional Responsibilities:

  • Perform other related tasks as directed by the Clinic Manager to support organizational goals.

Work Schedule:

  • Monday to Friday: Starting times vary between 8:00 AM and 9:00 AM, with ending times between 5:00 PM and 6:00 PM.
  • Occasional Saturday work may be required.
  • Travel to various clinics may be necessary for meetings or work assignments.

Professional Requirements:

  • Adhere to the dress code and maintain a professional appearance.
  • Keep all licenses, registrations, and certifications current.
  • Uphold patient confidentiality at all times.
  • Demonstrate punctuality and attendance as essential job functions.
  • Work effectively within a multidisciplinary team.
  • Exhibit problem-solving abilities and self-motivation.
  • Comply with all regulatory requirements at the local, state, and federal levels.
  • Represent the organization positively and professionally.
  • Adhere to organizational policies and ethical standards.
  • Communicate the mission and values of the organization effectively.
  • Possess strong written and verbal communication skills, along with excellent organizational and analytical abilities.
  • Demonstrate strong interpersonal skills and the ability to follow instructions accurately.
  • Work independently with minimal supervision.

Qualifications, Education & Experience:

  • High school diploma or equivalent; college education preferred.
  • Completion of a medical assistant training program is required.
  • Phlebotomy certification is advantageous.
  • A minimum of three years of experience in an outpatient medical clinic or hospital setting is required.

Knowledge, Skills, and Abilities:

  • Exceptional interpersonal skills, with the ability to collaborate with a dynamic leadership team.
  • Demonstrate integrity, credibility, and commitment to the organization's mission.
  • Ability to multitask and adapt in a fast-paced environment while prioritizing effectively.
  • Stay informed about policies and procedures related to safe work practices.
  • Follow safety protocols and report any unsafe conditions.
  • Ability to work with a diverse patient population.
  • Willingness to work flexible hours, including evenings.
  • Possess reliable transportation and a valid driver's license with a clean driving record.
  • Self-directed and capable of working productively with minimal oversight.
  • Effectively collaborate as part of an interdisciplinary team.
  • Proficient in Microsoft Office applications, including Word, Excel, Access, and Outlook.
  • Familiarity with Electronic Health Records is essential.
  • Perform phlebotomy and basic laboratory tasks as required.
  • Provide age-appropriate care to clinic clients.
  • Understand growth and development principles across the lifespan and apply them to patient care.
  • Bilingual in English and Spanish is required.

Physical Requirements and Environmental Conditions:

  • Prolonged periods of sitting and working on a computer.
  • Ability to push and pull objects weighing up to 25 lbs.
  • Frequent hand and finger dexterity for fine motor tasks.
  • Position requires light to moderate physical activity, including lifting, reaching, bending, and handling objects.

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