Client Support Specialist

1 week ago


Hesperia, California, United States American Pluming Diagnostics And Re Full time
Job Overview

We are looking for a dedicated Client Support Specialist to enhance our customer service efforts. This role involves assisting clients by delivering product and service details while addressing inquiries and resolving issues.


Key Responsibilities:
  • Manage customer inquiries and resolve complaints effectively.
  • Offer detailed information regarding our products and services.
  • Diagnose and address product-related concerns.
  • Maintain accurate customer records based on interactions.
  • Continuously update and expand a knowledge base of our products and services.

Required Qualifications:
  • Experience in customer service, sales, or related fields.
  • Strong ability to establish rapport with clients.
  • Proficient in prioritizing tasks and managing multiple responsibilities.
  • Exhibit a positive and professional attitude.
  • Excellent written and verbal communication skills.
  • Familiarity with Excel and Word.
  • Experience with Salesforce.
  • Strong verbal communication abilities.

About Us

American Leak Detection has been a pioneer in the precise, non-invasive detection of concealed leaks in water, sewer, gas, and swimming pool systems for over a decade. Utilizing advanced electronic leak detection technologies, we ensure minimal disruption to properties while effectively identifying issues. Our clientele ranges from residential homeowners to industry professionals, including plumbers, contractors, insurance adjusters, and restoration specialists.



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