IT Helpdesk Support Specialist

4 weeks ago

Yellow Springs, Ohio, United States Sensus Full time

Xylem, a leading global water technology company, is seeking a highly motivated and detail-oriented IT Helpdesk Support Specialist to join their team.

The successful candidate will provide end-user support to users concerning Information Technology (IT) technical issue resolution, deploying personal computer hardware/software strategies consistent with business requirements.

Key responsibilities include identifying, documenting, and resolving hardware, software, and operator problems and requests for service issues, as well as providing quality IT helpdesk support for all YSI Global infrastructure computing platforms.

The ideal candidate will be an active participant of the IT team, with a focus on support and maintenance, and will provide facilitation of a high-performance support/helpdesk organization to maintain a reliable IT infrastructure.

Responsibilities also include providing support to all end users relating to IT issues, including PCs, VoIP phone issues, printers, and multifunctional devices, as well as performing initial setup/configuration on desktops, workstations, and laptops.

Additionally, the successful candidate will perform installs, moves, adds, and changes in the areas of PCs, printers, and VoIP phones, communicate and enforce IT policies, procedures, and standards, and assist with performing a hardware/software physical inventory.

Other responsibilities include daily administration of disk backup tape rotation and off-site storage, IT request process dissemination, and follow-up.

The successful candidate will possess a high school diploma or equivalent, with an internship arrangement established with individuals currently enrolled in a post-secondary University diploma program in Information Systems or Computer Science.

Experience in Helpdesk and/or customer service relations would be beneficial, as well as exposure to a Microsoft server environment, proficiency in Microsoft Office applications, and strong communication skills and demonstrated commitment to customer service.

The ideal candidate will also possess robust problem-solving skills, be self-directed and capable of working with minimal supervision, and have good time management and organizational skills.

Additionally, the successful candidate will be able to explain technical terminology to non-technical end users and possess a strong understanding of network/client server environment, working knowledge of personal computing hardware, and ability to multi-task, learn quickly, and be self-directed.

This is an exciting opportunity for a motivated and detail-oriented individual to join the Xylem team and contribute to the success of the company.

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