Intern IT Helpdesk

4 months ago

Yellow Springs, United States Sensus Full time

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE: YSI, a Xylem Brand, seeks to hire a IT Helpdesk Intern  to provide end user support to users concerning Information Technology (IT) technical issue resolution. Deploy personal computer hardware/software strategies consistent with business requirements.  Identify, document and resolve hardware, software and operator problems and requests for service issues.  Co-ops provide quality IT helpdesk support for all the YSI Global infrastructure computing platforms. 

ESSENTIAL FUNCTIONS:

  • Active participant of the IT team with an emphasis on support/maintenance.
  • Provide facilitation of a high-performance support/helpdesk organization to maintain a reliable IT infrastructure.
  • Provide support to all end users relating to IT issues including, PCs, VoIP phone issues, printers and multifunctional devices.
  • Perform initial setup/configuration on desktops, workstations and laptops.
  • Perform installs, moves, adds and changes in the areas of PCs, printers and VoIP phones.
  • Communicate and enforce IT policies, procedures and standards.
  • Assist with performing a hardware/software physical inventory.
  • Daily administration of disk backup tape rotation and off-site storage
  • IT request process / dissemination and follow-up

MINIMUM QUALIFICATIONS:

  • A high school diploma or equivalent is required. Intern arrangement to be established with individuals currently enrolled in a post-secondary University diploma program in Information Systems or Computer Science. 
  • Experience in Helpdesk and/or customer service relations would be beneficial. 
  • Exposure to a Microsoft server environment. 
  • Proficiency in Microsoft Office applications
  • Key attributes would be: support capabilities; innovative thinking and problem solving; works well in both team and individual settings; self-motivated and self-initiated; reliable; follows problems through to resolution; detail oriented; and ability to meet deadlines. 
  • Ability to multi-task, learn quickly and be self-directed. 
  • Understanding of network/client server environment. 
  • Working knowledge of personal computing hardware. 
  • Strong communication skills and demonstrated commitment to customer service. 
  • Robust problem solving skills, be self-directed and capable of working with minimal supervision. 
  • Possess good time management and organizational skills. 
  • Able to explain technical terminology to non-technical end users 

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Ability to pick-up computer related equipment, tools and supplies that weigh up to 25 pounds. 
  • Regularly required to sit or stand, reach, bend and move about the facility

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Minimum 20 hours per week (on-site is required)

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED

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