Customer Support Specialist

2 weeks ago


Colorado Springs, United States S2 Technologies Full time

Customer Support Specialist - Colorado Springs, CO

S2Technologies is currently sourcing for qualified candidates to join our team. We are currently looking for candidates having training and experience performing as a Customer Support Specialist. As a Customer Support Specialist, you will provide helpdesk, system, and network operations support in a 24×7 NOC environment. This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues. The qualified candidate shall perform the following tasks:

Required Knowledge, Skills, and Abilities

Experience:

  • Possess 1-2 years of Helpdesk Support Experience.
  • Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
  • 24×7 monitoring and support of hardware and software supporting critical operations of a global network.
  • Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.
  • Assist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and live chat systems.
  • Provide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center, and provide Tier 2 support for the Blue Force Tracker family of systems.
  • Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of the issue being worked.
  • Monitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed.
  • Ability to work in a fast-paced environment.
  • Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine real root of problem.

Education:

  • N/A

Certifications:

  • N/A

Security Clearance:

  • Secret Clearance Required

Other Position Requirements:

  • Shift Work 24/365 Helpdesk

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans status, or any other status protected by the laws or regulations in the locations where we operate.



  • Colorado Springs, United States Great Day Improvements: A Family of Brands Full time

    Overview Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position - on-site position. Pay range: $16.00 to...


  • Colorado Springs, United States Tek Experts Colorado Full time

    Job Description Overview We're looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means you'll build relationships with our partners and customers as the face of our clients - you're not just a name on the phone, you're a dedicated expert who IT departments...


  • Colorado Springs, United States Tek Experts Colorado Full time

    Job Description Overview We're looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means you'll build relationships with our partners and customers as the face of our clients - you're not just a name on the phone, you're a dedicated expert who IT departments...


  • Colorado Springs, Colorado, United States S2 Technologies Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to provide helpdesk, system, and network operations support in a 24×7 NOC environment. As a key member of our team, you will be responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support...


  • Colorado Springs, Colorado, United States Millbrook Support Services Inc Full time

    Millbrook Support Services Inc specializes in placing healthcare providers with clients throughout the United States.We offer local and travel assignments from 13 weeks to one year. Our qualified staffing specialists are standing by and ready to help match your medical expertise with a new opportunity.We are looking for a dedicated Healthcare Support...


  • Colorado Springs, Colorado, United States S2 Technologies Full time

    Customer Support Specialist - Colorado Springs, COS2Technologies is seeking a skilled Customer Support Specialist to provide helpdesk, system, and network operations support in a 24×7 NOC environment.Key Responsibilities:Monitor and troubleshoot hardware and software issuesProvide Tier 0/1 Helpdesk support for various systemsAssist personnel in the field...


  • Colorado Springs, Colorado, United States All Copy Products Full time

    We are a leading technology company, All Copy Products, based in Colorado Springs, and we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their technology needs are met, and their systems are running...


  • Colorado Springs, Colorado, United States Della Infotech Full time

    The Help Desk Support Specialist will be responsible for providing technical assistance to customers via phone, email, and computer chat. This role requires a proactive approach to resolving issues and a strong ability to communicate effectively with customers.The ideal candidate will have experience working in a help desk environment and be proficient in...


  • Colorado Springs, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite - Colorado Springs, CO Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care...


  • Colorado Springs, Colorado, United States Scott Brown Full time

    Are you a customer-centric individual who thrives on providing exceptional experiences? Do you have a passion for promoting insurance and financial services products? If so, we may have the perfect opportunity for you as a Customer Experience Specialist with Scott Brown - State Farm Agent.Responsibilities:Forge enduring customer relationships and proactively...


  • Colorado Springs, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a temp to hire employment opportunity for a Customer Experience Specialist in Colorado Springs, Colorado. The role primarily involves conducting customer service tasks and administrative duties in a detail-oriented and organized manner. As a Customer Experience Specialist, you will be the first point of contact...


  • Colorado Springs, Colorado, United States DiVentures Full time

    Customer Experience SpecialistAt DiVentures, we strive to create unforgettable experiences for our customers. As a Customer Experience Specialist, you will play a crucial role in achieving this goal by providing exceptional service, sharing product knowledge, and facilitating sales in our store.Key ResponsibilitiesDevelop and maintain strong relationships...


  • Colorado Springs, Colorado, United States Oracle Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring a high level of customer satisfaction.Key...


  • Colorado Springs, Colorado, United States Iron EagleX Full time

    Iron EagleX is a veteran-owned defense contracting company seeking a highly skilled Data Technical Support Specialist to join our team. As a Data Technical Support Specialist, you will be responsible for providing technical support to leadership during recurring planning events, customer requirement discussions, and capability development in line with your...


  • Colorado Springs, United States Serenity Healthcare, LLC Full time

    TMS Tech (Patient Support Specialist) We are looking for compassionate individuals that want to impact lives by launching a career in healthcare, no experience required. Serenity Healthcare is a rapidly growing healthcare company that is changing the way healthcare is delivered. We need Patient Support Specialists (TMS Technicians) that can help our...


  • Colorado Springs, United States DiVentures Full time

    At Diventures, we use our passion and the power of water to impact lives, change the world, and have fun doing it! The Customer Experience Specialist contributes to our mission by creating positive experiences for our customers, sharing product knowledge, providing gear and class recommendations, and facilitating sales in the store. The Customer Experience...


  • Colorado Springs, Colorado, United States Apple Full time

    Job SummaryWe are seeking a highly skilled Specialist to join our team at Apple. As a Specialist, you will be responsible for uncovering customers' needs and providing enlightening solutions. You will be the first point of contact for customers entering the store and will guide them in advising, selling, and setting up their new products.Key...


  • Colorado Springs, United States Ferrellgas Full time

    Overview: Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are...


  • Colorado Springs, Colorado, United States Eagle Rock Distributing Full time

    At Eagle Rock Distributing, we're seeking a highly motivated Sales Support Specialist to join our team in Colorado Springs. As a Sales Support Specialist, you will play a crucial role in executing merchandising strategies within assigned retail chains and independently owned retailers.The ideal candidate will have excellent communication skills, be able to...


  • Colorado Springs, United States Tek Experts Full time

    Overview: Were looking for a creative and adaptable Customer Service Specialist to deliver world-class situation management for premier enterprise customers. That means youll build relationships with our partners and customers as the face of our clients youre not just a name on the phone, youre a dedicated expert who IT departments know and trust to...