Customer Support Specialist

4 days ago


Colorado Springs, Colorado, United States S2 Technologies Full time
Job Summary

We are seeking a skilled Customer Support Specialist to provide helpdesk, system, and network operations support in a 24×7 NOC environment. As a key member of our team, you will be responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications.

Key Responsibilities

Monitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed.
Provide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center, and provide Tier 2 support for the Blue Force Tracker family of systems.
Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of the issue being worked.

Requirements

Possess 1-2 years of Helpdesk Support Experience.
Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
Ability to work in a fast-paced environment.
Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine real root of problem.

Security Clearance

Secret Clearance Required.

Other Position Requirements

Shift Work 24/365 Helpdesk.

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans status, or any other status protected by the laws or regulations in the locations where we operate.

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