Customer Service Representative

5 days ago


Danville, Indiana, United States Government Employees Insurance Company Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at the Government Employees Insurance Company. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Provide outstanding customer service by responding to customer inquiries, resolving issues, and making recommendations.
  • Answer billing questions, make policy changes, and provide personalized service to our customers.
  • Work in a fast-paced, high-volume call center environment, handling multiple customer interactions simultaneously.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a dynamic, fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Basic computer skills and proficiency in using software applications.

Benefits:

  • Premier medical, dental, and vision insurance.
  • Paid vacation, sick, and parental leave.
  • 401(k) plan with company match.
  • Tuition reimbursement and paid training opportunities.

Equal Employment Opportunity:

The Government Employees Insurance Company is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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