Customer Service Representative for Telecommunications

6 days ago


Rutland, Vermont, United States Rutland Regional Medical Center Full time

Rutland Regional Medical Center is seeking a Customer Service Representative for its telecommunications team. In this role, you will play a vital part in ensuring seamless communication within the organization.

Job Summary

The Customer Service Representative will be responsible for answering and connecting all incoming calls to the requested areas, transferring clinical and support staff calls to desired destinations, and obtaining additional information from callers to determine appropriate call destinations.

This position also involves operating as a key member of the emergency management process, dispatching teams in a clear and accurate manner to respond to emergencies, and functioning as an after-hour care representative for clinical offices.

Responsibilities

  • Answer and connect all incoming calls to the requested areas.
  • Transfer clinical and support staff calls to desired destinations.
  • Obtain additional information from callers to determine appropriate call destinations.
  • Operate as a key member of the emergency management process.
  • Dispatch teams in a clear and accurate manner to respond to emergencies.
  • Function as an after-hour care representative for clinical offices.
  • Take messages for both urgent and non-urgent matters and dispatch them as requested by individual offices.

Requirements

  • High School Diploma or equivalent.
  • 2 years of experience in a customer service, retail, or other fast-based business environment.
  • Prior call center experience preferred.
  • Demonstrated excellent verbal communication skills including active listening.
  • Demonstrated strong reading comprehension, spelling, and grammar skills.
  • Ability to handle high call volume professionally, efficiently, and confidentially.
  • Good organization, prioritization skills, and attention to detail.
  • Demonstrated ability to adapt swiftly to changing priorities.
  • Demonstrated ability to remain calm during emergency situations.
  • Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc).

Compensation

The estimated salary for this position is $18.17 per hour, with competitive differentials rates of $4.25 - evenings, $8.00 - nights, and $4.75 - weekends.



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