Customer Service Representative
2 weeks ago
Alderman Chevrolet Buick GMC Overview
We are a leading dealership group in Rutland, Vermont, dedicated to providing an exceptional customer experience. Our award-winning culture prioritizes employee satisfaction, offering a 401(k) profit-sharing plan, paid holidays and vacation, medical and dental coverage, and a weekly performance bonus of up to $150.
Job Summary
We are seeking a highly skilled Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work cooperatively with our sales team. This role involves answering phones, greeting customers, directing them to the correct department, and updating customer records.
Responsibilities
- Answer dealership group phones
- Greet and receive customers
- Direct customers to the correct department
- Notify the appropriate person that a customer is waiting
- Introduce customers to a salesperson
- Work cooperatively with the sales team
- Update customer records
- Post videos and photos to Facebook, Instagram, and YouTube accounts
- Communicate with callers and visitors in a professional, friendly, and efficient manner
- Type memos, correspondence, reports, and other documents
- Assist in the dealer exchange of vehicle process
- Participate in customer satisfaction and retention processes
Requirements
- Excellent communication skills
- Outgoing and positive attitude
- Familiarity with Facebook, Instagram, and YouTube
- Able to clear a pre-employment background check
- Maintains a professional appearance
- Tech-savvy or ability to learn Microsoft Word, Excel, digital file organization, phone applications
- Familiarity with Apple products and iOS
Salary Information
The estimated salary for this position is $40,000 - $60,000 per year, depending on experience.
About Us
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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