Customer Service Representative
2 days ago
As a Customer Service Representative at Rutland Regional Medical Center, you will play a vital role in ensuring seamless communication between patients and our clinical teams. This position requires exceptional verbal communication skills, active listening, and the ability to handle high call volumes professionally and efficiently.
Responsibilities- Answer incoming calls and connect patients with the relevant departments or staff members.
- Transfer calls to desired destinations for continuity of patient care, obtaining additional information as needed.
- Dispatch emergency response teams in a clear, accurate, and calm manner, prioritizing critical situations.
- Function as an after-hours representative for clinical offices, taking messages for urgent and non-urgent matters.
- High School Diploma or equivalent required.
- At least 2 years of experience in customer service, retail, or fast-paced business environments preferred.
- Prior call center experience is advantageous.
- Demonstrated excellent verbal communication and reading comprehension skills.
- Strong organization, prioritization, and attention to detail abilities.
- Ability to adapt quickly to changing priorities and remain calm in emergency situations.
- Proficiency in Microsoft Suite applications, including Word, Excel, Outlook, and SharePoint.
The estimated salary range for this position is $15.34 - $22.77 per hour. Additional compensation includes:
- $4.25 per hour for evening shifts.
- $8.00 per hour for night shifts.
- $4.75 per hour for weekend shifts.
Rutland Regional Medical Center offers a competitive benefits package and opportunities for professional growth and development.
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