Customer Service Representative
1 month ago
We're seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk, you'll be the face of our dealership, providing exceptional service to customers and ensuring their experience is nothing short of outstanding.
What We Offer:
- A competitive salary of $40,000 - $50,000 per year, paid bi-weekly
- A comprehensive benefits package, including medical, dental, and disability insurance
- Paid holidays and vacation time
- 401(k) profit sharing and eligibility for our weekly performance bonus (up to $150 per week)
Responsibilities:
- Greet and receive customers, directing them to the correct department as needed
- Answer dealership group phones and communicate with callers in a professional, friendly, and efficient manner
- Update customer records and work cooperatively with the sales team
- Post videos and photos to our social media accounts and assist in the dealer exchange of vehicle process
- Participate in customer satisfaction and retention processes
Requirements:
- Excellent communication skills and a positive demeanor
- Familiarity with Facebook, Instagram, and YouTube
- Able to clear a pre-employment background check and maintain a professional appearance
- Tech savvy or ability to learn Microsoft Word, Excel, digital file organization, and phone applications
About Us: Alderman's Chevrolet Buick GMC is one of the region's best dealerships, serving the Rutland community in Vermont. We offer an award-winning culture that puts employees first, and we promote from within – 80% of our leadership team started with us in entry-level positions.
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