Telecommunications Operations Coordinator
1 week ago
Rutland Regional Medical Center seeks a skilled Telecommunications Operator to join our team.
About the RoleWe are looking for an experienced and customer-focused individual to handle incoming calls, transfer calls to designated staff members, and provide critical support during emergency situations. The ideal candidate will possess excellent communication skills, strong organizational abilities, and proficiency in Microsoft Suite.
Salary and BenefitsThe estimated salary range for this position is $15.34 - $22.77 per hour, with additional differentials available for evening, night, and weekend shifts. Our competitive compensation package also includes benefits.
Key Responsibilities- Answer and connect incoming calls to the appropriate departments or staff members
- Transfer clinical and support staff calls to ensure continuity of patient care
- Obtain relevant information from callers to determine the best course of action
- Operate as a key member of the emergency management process, dispatching teams quickly and effectively
- Function as an after-hours representative for clinical offices, taking messages and dispatching them as requested
- High School Diploma or equivalent required
- 2 years of experience in a customer service, retail, or fast-paced business environment preferred
- Prior call center experience is highly desirable
- Demonstrated excellent verbal communication skills, including active listening
- Strong reading comprehension, spelling, and grammar skills
- Ability to handle high call volumes professionally, efficiently, and confidentially
- Good organization, prioritization, and attention to detail
- Ability to adapt quickly to changing priorities and remain calm during emergency situations
- Proficiency in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc.)
Please note that the estimated salary range is based on national averages and may vary depending on location and other factors.
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